When the time comes to renew a driver's license, where does one turn?
The lines at driver's license centers are notorious for being too lengthy. And renewing a license over the Internet can be a more daunting task than it sounds.
Lucky for local motorists, there's a third option—self-service kiosks.
One of these is sitting lonely in the corner of the Eastgate library, providing a solution to make renewing a license fast and simple. The kiosk—one of 40 installed around the state this year by the state's driver issuance office—aims to cut the wait time for a renewal to 20 minutes or less.
It takes less than 10 minutes for a license to be renewed. Along with renewals, the kiosks can provide duplicate copies of licenses and voter registration cards.
The only requirements to use the kiosks are to have a valid driver's license and a PIN-based credit or debit card to make the $19.50 renewal payment when the transaction is done.
After that, a receipt is issued that can be used as a temporary document during the interim five to seven business days it takes for a new license to arrive in the mailbox.
In addition, the kiosks allow users to retake photos until they get a picture they like.
According to a recent report from Knoxville news station WATE, the first three kiosks were purchased using grant money. The remaining 37 were bought by the state for $45,000 apiece, amounting to a total of $1.665 million for the total fleet installed around the state.
Vicki Stagmaier, a librarian at Eastgate, said traffic for the kiosk has been slow since it was installed seven months ago. Stagmaier said "only a handful" of people use it every week.
According to the Tennessee Department of Safety and Homeland Security, there's also a self-service kiosk located at the Bonny Oaks Driver Service Center at 6502 Bonny Oaks Drive.
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