The mayor's office announced Thursday that, in response to concerns expressed by the cities of Chattanooga and Rossville and the wastewater treatment authority related to new fees and payment methods, the following changes have been made.
First of all, there will not be a $3 fee per month for recurring payments via e-check going forward.
Anyone who is currently on the recurring payment program using e-checks will not have to pay the $3 recurring fee, and anyone charged the fee will receive a credit to their account.
The billing service contractor, ENCO, will reprint the back of all bills to reflect the removal of the fee for the recurring bank draft made via e-check after their existing stock is used. However, the front of the invoice will include a note that says that there isn't a $3 fee for payments made with e-checks.
However, there will still be a $3 fee for all online, IVR operator-assisted payments and recurring payments via credit cards.
Instead of "less than 15 days notice from the bill date," going forward, ENCO will have a due date of 15 days from the day the bills are mailed, which is consistent with other utility payment due dates.
If you pay at a payment center, such as Walmart, you will be charged a transaction fee to the processor for making the payment. At this point in time, these payment centers take debit cards only, not checks or credit cards. Note that this is not a change. You should allow three business days for these payments to post to your sewer billing account.
There is no fee for mailing in payments with a check or a bank bill paycheck, but officials ask that you please not mail cash.
Call 311 or 423-425-6311 with questions.